Delivery & returns
Delivery
Preparation times
Orders are prepared and shipped within 1 to 3 business days (excluding weekends and public holidays)
During periods of high activity (launches, sales), the delay may exceptionally extend to 7 business days.
Delivery times
Once your order has been dispatched:
GUADELOUPE: 48 hours
FRENCH OVERSEAS DEPARTMENTS/TERRITORIES and FRANCE: 5 to 10 business days
International: 7 to 10 business days
Carriers
All orders are shipped via our reliable and secure carrier Colissimo. A tracking number will be provided upon shipment.
Delivery costs
Delivery costs are calculated automatically at the time of payment, based on the destination and the weight of the package.
Delivery address
Please check your information carefully. Once the order is confirmed, it is no longer possible to modify the delivery address.
International availability
We ship worldwide. However, some countries may be temporarily unavailable due to customs or logistical restrictions. If your country does not appear at checkout, please contact our customer service at hello@kokobrownswim.com.
Returns
At KOKOBROWN SWIM, we work with small, exclusive runs, which makes our pieces precious and limited.
Exchanges
We do not offer direct exchanges.
➡️ If you would like another size or model, please make a return, then place a new order to secure the desired item while stock is available.
Timeframes for requesting a return
- Refund: request to be made within 14 days of receiving your order.
- Store credit: request possible between 15 and 30 days after receipt.
Initial shipping costs are not refunded.
Conditions for acceptance
- Returned items must be:
- Unworn, unwashed, in their original condition
- With tags and hygienic protection intact
- Without stains (sunscreen, oil, makeup, etc.)
- Without odors (perfume, deodorant, laundry detergent, sweat)
- In their original packaging
Returns received late or not meeting our conditions unfortunately cannot be accepted. No refund or store credit will be issued. If you wish to retrieve the item, we can reship it to you at your expense.
Ineligible items:
- Accessories (flowers, necklaces, etc.),
- Gift cards,
- Items sold or purchased during special promotions
- Items purchased with a promotional code
Refused or unclaimed packages
Any package refused by the customer or not collected from the carrier will be automatically returned to us.
In this case, return shipping costs remain the responsibility of the customer and will be deducted from the refunded amount.
If the customer wishes for re-shipment, delivery costs must be paid again.
Return shipping costs
Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part (upon presentation of photos validated by our customer service).
We recommend tracked shipping and keeping proof of shipment.
Duties, taxes, and customs clearance fees
Orders are shipped from Guadeloupe. Depending on the destination, particularly for mainland France, import duties and taxes, as well as customs clearance fees, may be requested from the recipient upon receipt of the package.
These fees are not included in the order price or shipping costs and remain the responsibility of the customer. As their amount is determined by customs services and/or the carrier, KOKOBROWN SWIM cannot calculate them in advance.
Return procedure
Request by email. Write to hello@kokobrownswim.com with:
- Your first and last name
- Your order number
- Photos of the item (front, back, detail if necessary)
Validation: you will receive an approval email with the return address and instructions.
Shipping: after approval, you have 7 calendar days to return the item to us with tracking.
Inspection & refund: upon receipt and after inspection (allow 5 to 10 business days), the refund for the item will be issued according to the original payment method. Initial shipping costs are not refunded.
